Cancellation and Refund Policy

Huddix provides online and desktop software access. Because the service includes digital access, cloud transcription, AI processing, storage, and usage-based features, refund eligibility depends on payment status, provisioning, usage, and the reason for the request.

• You may cancel a subscription before the next renewal date.
• Cancellation stops future renewals but does not automatically refund past charges.
• After cancellation, access may continue until the end of the paid billing period unless the plan or checkout page says otherwise.
• Usage-based add-ons, extra transcription hours, and consumed credits cannot be cancelled after they have been used.

You may request a refund within 7 calendar days of the payment date. We review requests case by case. Refunds are more likely to be approved when:

• You were charged twice for the same purchase.
• Payment succeeded but the paid plan was not activated.
• A technical issue caused by Huddix prevented meaningful use and we could not resolve it within a reasonable time.
• A renewal happened after a documented cancellation request submitted before the renewal date.
• The payment was unauthorized and is reported promptly.

• Substantial usage of transcription, AI summaries, memory, exports, or storage.
• Used add-on credits, extra transcription hours, or usage-based services.
• Change of mind after the service was activated and used.
• Failure to cancel before a renewal date.
• Account suspension caused by violation of the Terms and Conditions.
• Problems caused by unsupported devices, blocked permissions, third-party meeting apps, or user network issues when Huddix itself is functioning.

Email [email protected] with your account email, payment date, amount, Razorpay payment ID or order ID if available, and the reason for the request.

Approved refunds are initiated to the original payment method where possible. Huddix aims to review refund requests within 5 business days. After a refund is initiated, the final credit timeline depends on Razorpay, banks, card networks, UPI providers, wallets, and your payment method.

If a payment fails, access may not be activated. If a payment is disputed or reversed, Huddix may suspend paid access while the matter is reviewed. We may use payment records, account records, and support communications to resolve disputes with Razorpay, banks, card networks, and payment partners.

If you have a signed order form, invoice, enterprise agreement, or custom contract with Huddix, the cancellation and refund terms in that agreement control for that purchase.

Please also review the Terms and Conditions, Privacy Policy, and Digital Delivery Policy.

Billing and refund support: [email protected]